Replify AI Sales & AI Customer Service Case Studies

Learn how brands like Gold’s Gym, UFC Gym, and other fitness and wellness operators use Replify's AI to answer more calls, support their teams, serve members, and drive sales.

Gyms & Fitness

Gold's Gym Idaho AI Sales Case Study

Case Study
July 20, 2026

How a 7,500-Member Gym & Aquatic Center Is Improving Customer Service and Sales with AI

Case Study
July 8, 2026

How an F45 and FS8 Multi-Location Owner Scaled Customer Service and Sales with AI

Case Study
May 18, 2026
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How UFC Gym Deployed AI to Guarantee 'Speed to Lead' and Scale Member Experience

Case Study
January 19, 2026

A Scalable System for Franchise Growth: How AI Positioned SWEAT440 for Its Next Chapter

Case Study
December 9, 2025

How Dynamic Fitness Uses AI to Save 180 Staff Hours and Turn Missed Calls Into 6X More Leads

Case Study
November 21, 2025

Automating 65% of calls with AI giving staff hours back to focus on in-person members

Case Study
November 3, 2025

How Club 24 Concept Gyms is Using AI to Automate over 6,000 Calls per Month

Case Study
October 22, 2025

How 100 Location Zoom Tan and Zoom Fit Automate Customer Service and Sales with Replify's AI

Case Study
October 2, 2025
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10X Leads: Why Gold’s Gym DC Metro Chose Replify AI Over the Competition

Case Study
September 10, 2025

Automating 74% of customer calls across 50 locations with Replify

Case Study
June 26, 2025
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Arena Sports Handles 60% of Inquiries Automatically with Replify's AI Suite

Case Study
June 11, 2025

Customer feedback

Why customers Replify 💚

Operators across gyms, recreation, and wellness on what changed after deploying their 24/7 AI Team Member.

"With Replify we’ve seen a 10X increase in leads because their AI captures leads instantly, steers them to sales, and delivers consistent follow-up. It’s like training a salesperson once, and they never forget."

Chris Prevatte
VP Sales & Operations, Gold’s Gym DC Metro

"Replify's AI is one of the best decisions we've made this year. Replify's AI says exactly what I want it to say, all the time, so our team can focus on things that matter."

Skye Marton
Owner, F45 Training & FS8

"Half of our daily calls are now automated, freeing thousands of staff hours for higher-value work. That quality-of-work improvement doesn't always show up on a balance sheet, but it's real."

Jared Stresen-Reuter
Director of Development, Zoom Tan & Zoom Fit

"Working with Replify (formerly heyLibby) has been a game-changer for us. Our customers get immediate answers, even when we're closed, and our staff can now focus on providing exceptional in-person service. The setup process was smooth, and the results speak for themselves—we're saving time, improving efficiency, and reducing costs. It's been a win-win for our team and our customers."

Bryan Graff
Director of Operations, Arena Sports

"Replify gives us brand consistency across every market, and it takes real weight off our franchisees. Our owner-operators aren't stuck on the phones or buried in email. They can focus on their members and their costs. For a franchise growing as fast as we are, that's an unlock for scale."

Matthew Miller
Co-Founder & CBO, SWEAT440

"I would highly recommend Replify to anybody. It's only going to be a tool that helps you. You’ll spend less time answering the simple questions, capture more leads, and give the right information, all while freeing up more of your time. So just jump in and try it."

Melissa Alcorn
Dir. of Engagement & Membership, Four Seasons Health Club

"We can’t hire a full-time staff to handle emails and calls. Replify responds to customers 24/7, allowing us to focus on a great in-person sports experiences."

Brandon Hughes
General Manager, Premier Sportsplex

"We like to manage our own relationships, but our team was spending hours a day calling members about payments. Now Replify's AI handles those calls automatically, and if someone picks up, it transfers straight to the front desk to resolve it."

Val Nepomuceno
Director of Operations, Club 24 Concept Gyms

"I looked at where my holes were and saw where AI could fill the gaps my employees weren't. I never once looked at replacing my sales team. Now my front desk staff aren't stuck on the phone, so they're more present with the member standing in front of them. Sales are up. It's a ginormous win."

Jodi Donoghue
Regional Director of Sales & Marketing, Gold's Gym Idaho

"We love Replify! It helps our customers and our staff loves it. We've deployed it across our 50 locations and have seen 74% of customer inquiries automated."

Scott Swerland
Owner, Seattle Suntan & Desert Sun Tanning

"The biggest impact was time. We got almost two hours back per day at each club. That alone changed how our teams operate. Phones stopped ringing nonstop, spam calls fell away, and my staff could get back to what matters, greeting people and keeping the clubs looking sharp."

Ryan Ensmann
Marketing Director, Dynamic Fitness

"What surprised me most was how quickly it worked. The setup was straightforward, and almost immediately, we could see more leads captured and better follow-up. Replify became part of our operation, not another tool we had to manage."

Veronica Stranc
Vice President Marketing, UFC Gym

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