## Phone System Upgrade

### What’s happening?
We’re upgrading our phone system to deliver better voice quality and new features like [warm transfers](https://docs.replify.ai/assistant-setup/live-transfers#warm-transfers). We’ll be migrating all customers to the new system over the coming weeks.

### What you’ll notice
- **Improved voice quality** — smoother, more natural-sounding conversations
- **Warm transfers** — your assistant can now brief the person receiving a transferred call before or after the connection, so your customers don’t have to repeat themselves. [Learn more](https://docs.replify.ai/assistant-setup/live-transfers#warm-transfers).
- **Intro interruption control** — a new setting on the [Phone](https://docs.replify.ai/assistant-setup/phone) page lets you choose whether callers can interrupt the assistant’s greeting

### What to know during the transition
- If your assistant hasn’t been migrated yet, warm transfers and some newer features won’t be available.
- **Outbound phone calls via API** are not yet available on the new system. If you currently use API-triggered outbound calls, your assistant will remain on the current system until this is rebuilt. Outbound calls through [Campaigns](https://docs.replify.ai/campaigns/campaign-templates) are not affected.

If you have questions about the migration or want to check your assistant’s status, reach out to [help@replify.ai](mailto:help@replify.ai).

## Account Update: New Login URL

### What changed?
We’ve updated the URL where you access your Replify account to [https://app.replify.ai](https://app.replify.ai/)

Don’t forget to bookmark this new link!

### What this means for you:
• Your AI assistant email (for example: `{your-business-name}@mylibby.ai`) is **not changing**  
• Your account, data, and settings all stay the same  
• Your existing chatbot links will continue to work for now

### What we recommend updating for chatbot users:
**Embedded Chatbot:** If you’ve embedded the chatbot code directly into your website, you’ll need to create a new custom link and update the embedded JavaScript code to use the new URL.**Direct Links:** If you’ve shared your chatbot as a direct link (hyperlink) anywhere - such as in social media bios, website links, email signatures, or other places where people click a URL to open the chatbot, you’ll need to create a new custom link and update those links.

**To update your chatbot URL:**
1. Go to [Chatbot Settings](https://app.replify.ai/settings/chatbot)  
2. Customize your new chatbot URL (you can choose your own custom link), and save.  
3. Update your chatbot implementation:
   - **For embedded chatbots:** Either change the `window.baseUrl` in your existing embedded code to the new URL, or copy the full new JavaScript snippet from the chatbot settings page and replace the old code on your website.
   - **For direct links:** Copy the new link and update it wherever you’ve shared the old chatbot link (social media bios, website links, email signatures, etc.)

The new URL format will look like this: **`https://myreplify.ai/c/{your-custom-link}`**

Older heylibby.ai chatbot links will continue to redirect for now, but they’ll eventually be retired. We recommend updating to the new format as soon as possible.

### Need help?
If you have any questions, you can reach out to support at [help@replify.ai](mailto:help@replify.ai).